Art. 1 – Booking and Payment
Booking is made in writing and can only be considered valid if confirmed by us.
It must contain a name, the date of arrival and departure, the total number of days, the number of occupants (defining if there are children under the age of 12), if known, the name of the desired apartment.
Credit card details, if given, will be used to pre-authorize and if the requirements of Articles 2 and 6 of this Regulation occur.
Agriturismo Il Pino reserves the right to check the validity of the credit card before the arrival of the Customer requesting a pre-authorization to the circuit belonging.
With this operation, the Farmhouse guarantees the temporary availability of the amount for the first night to make sure that the credit card is valid. No amount is collected.
Pre-authorization expires automatically and the amount is released, with a time varying from 20 to 40 days, from the date of your request, depending on your credit card holder.
Alternatively, at checkout, the customer may decide to confirm the Pre-Authorization by charging the amount definitively, then securing the difference in cash or by credit card.
In the case of a Negative Pre-authorization, the customer will be warned and will have 24 hours to provide the details of a new credit card or check the available balance of the one already reported.
In the event of a customer’s failure during the above mentioned times, the reservation will be canceled. In this case, the Farm will have no obligation towards the customer.
Guests are advised to send specific requests prior to arrival so that any curiosity or need can be met if possible.
Payment can be made on the spot, cash or ATM / credit card (Visa, Mastercard or Postpay) or by bank transfer.
Payment can be made at the booking confirmation, or at any time of the stay.
Any extra and non-reserved services will be paid by the day of departure at the reception.
At the time of payment, an invoice is issued, in accordance with the law.

Art.2 – Cancellation Policy and / or Modification of Reservation – Penalty Clause
The Customer may cancel or modify the booking without penalty with a written request within 7 days of the scheduled arrival date.
Changes to the booking will only have valid effects if it is confirmed by the Management.
If the reservation is canceled with a notice received after 7 days before the arrival, Agriturismo Il Pino may ask the full amount of the stay as penalty.

In the case of no submission without notice, the Customer will have to pay the full amount of the stay, and the Management reserves the right to cancel the reservation and give the availability of the aparment of the reservation.
In the event that the entire amount or part has been paid in advance, it will be returned or retained in the manner described above.

Art. 8 Behaviour
Guests are required to behave in a manner consistent with civic coexistence; And respect for the elementary norms of good education and public decency.
Particularly in hours of rest, attention has to be paid to avoid any kind of noisy noise and everyone can enjoy the best of relaxation and tranquility.
It is forbidden to throw any objects in toilet water that are not toilet paper.
Any type of malfunctioning of equipment or internal devices, please promptly inform the Management.

Art. 9 – Animals
Your pets are welcome, as long as there is no disturbance and / or danger to guests.
We inform you that a dog and several cats are already present in the facility.
Throughout the facility are available at various points, bowls for watering your animal.
If your 4-legged friend has an orally transmissible disease and you are aware of it, please kindly inform the Direction and make sure that your animal does not use the bowls in common.
Dogs must be kept on leash in all property except the accommodation, with its private terrace if it had.
Waste should be pick up and disposed of by animal owners.
It is forbidden to go up the animals on sofas and beds.
For hygienic reasons, dogs can not access the pool tub.
Please do not leave your pets unattended in the accommodation.
For the safety of all guests and pets present, it is imperative to close the gates after your passage.
Where a closed dog is present in the private terrace, it is forbidden to access it except with the permission of the owner of the animal.
The Management declines any responsibility for the behavior of your animal.
Any damage to things, people and other animals will be directly imputed to you and then charged.

Art.11 – Breakfast

The breakfast service, sweet Italian à la carte, is available by reservation only by 17:00 of the previous day for the next.

Breakfast will be served directly in the accommodation at the chosen time, between 8:00 and 10:00.